Price Guarantee

At Heavy Duty Pet Crates, we want to ensure our customers that we offer the best prices online. If you find another online store that offers a lower price than us on our heavy duty crates or travel safety products within a month of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower listed price for the same item you have ordered within a month of your purchase date, we will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within a month from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

  • The Price Guarantee is limited to our heavy duty crates and travel safety products
  • You must purchase the item from our website before requesting your Price Match Guarantee
  • Promotions such as discount codes, rebates and buy one, get one free offers are not eligible
  • The item must be in stock on the competitors website
  • The competitor must be an online store, they may not have a retail location
  • The website can not be a Big Box Retailer, discounter or auction website (ie; eBay, overstock, etc..)
  • The competitor must be an Authorized Retailer for the product in question
  • We are bound by contract with some manufacturers to comply with Minimum Advertised Pricing guidelines, which does not allow us to sell products under a certain price
  • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax