Ruff Tough Kennels Warranty Information

The warranty applies only to Ruff Tough Kennel (hereafter RTK) products purchased from an Authorized RTK Dealer, Distributor or online store and is extended only to the original purchaser ("owner") for a period of one year from the purchase date. All warranty claims must be accompanied by the original purchase receipt from an Authorized RTK Dealer, Distributor or website.

Ruff Tough Kennels warrants all products sold by Authorized Dealers and Distributors to be free of defects in material or workmanship. RTK's only responsibility for any costs, losses or damages incurred as a result of loss or use of product. This warranty is subject to the following limitations in addition to any imposed by virtue of applicable law.

Excluded from coverage under this warranty are the following:

  • Damage or breakage from wear and tear by your pet
  • Impact-related damage or breakage
  • Damage resulting from abuse, misuse or carelessness
  • Intentional damage and/or breakage
  • Edge chipping and/or pressure cracking from normal wear and abuse
  • Warping from exposure to heat, rain or snow
  • Damage resulting from improper installation of accessories
  • Any damage caused from anything other than defects in material or workmanship
  • Damage from the use of solvents, adhesives, or cleaning solutions
  • Alterations or modifications done by customer